1. Amendment, Cancellation, and Extension.

You may during the Rental Period, subject to availability, add extra days (charged at the applicable daily rate) to the original Rental Period by calling our help-line.If you return the vehicle early, no refund will be made for the unused part of the agreed rental period.
If you cancel the Rental Agreement, under no circumstances will Hire Van Rental refund all or any of the Rental Cost.

2. Hire Van Rental's Obligations.

Provided that Hire Van Rental have received cleared funds from your credit card for the sums owed under the Rental Agreement, Hire Van Rental will make the vehicle available to you at the relevant Location for the Rental Period at the Agreed Start Time. The Vehicle will be in good working order and fit for the purpose for which it is hired to you (please note the restrictions in Clause 5)
If the Vehicle breaks down or becomes unroadworthy other than through the fault of the Driver(s) of third parties, Hire Van Rental may, at its discretion, either provide a replacement Vehicle of the same or similar type or refund that portion of the Rental Cost relating to the remaining portion of the Rental Period Hire Van Rental does not undertake to provide you with a particular type make colour or specification of vehicle and reserve the right to alter these if necessary. In the event that Hire Van rental is unable to provide you with a suitable vehicle, Hire Van rental reserves the right to end the Rental Agreement and refund the Rental Cost.

3. Collection.

When you collect your vehicle from the requested Location you must bring with you:
A printed copy of the Rental Agreement, as an attachment file sent to you via email.
A valid driving licence for all Driver(s) together with details of endorsements (including accompanying paper counterparts on the case of new photo card licences). All drivers' licences must be for manual Vehicles.
Two forms of identification, either a bank statement or utility bill (excluding mobile phone bill) of no more than 3 months old which confirms your name and address as supplied when you made the booking and also a valid passport. The credit/debit card used to pay for any part of the Rental Cost.
 If you collect the vehicle later than the Agreed Start Time, no refund will be made in respect of any unused portion of the Rental Period. Hire Van Rental have the right to refuse to release the Vehicle to you if, in Hire Van Rental's reasonable opinion stated on the booking screen, which having any undisclosed endorsements on your driving licence. In such circumstances, the Rental Agreement may be terminated and Hire Van Rental shall not be obliged to refund all or part of the rental cost.

4. What you agree from the outset.

You agree with us and acknowledge for the purposes of this Rental Agreement and related insurance cover that.
You shall be responsible for the Vehicle during the Rental Period in accordance with the terms and conditions of the Rental Agreement, and shall procure that any Additional Drivers observe the terms and conditions of this agreement also;
The information, which you have supplied Hire Van Rental, is true, and that all material facts which may reasonably be expected to affect either the Insurance or our decision to enter into the Rental Agreement with you have been disclosed. False, misleading or untrue information may invalidate any Insurance affected in relation to this Rental Agreement by Hire Van Rental and you may be exposed to unlimited liability to third parties.
You must inform us as soon as possible if the Driver or any Additional Drivers incurs or has incurred any other endorsements on you/their licence or if there is a change in your/their circumstances which may affect the Renal Cost, the availability of Insurance cover or our obligation to release a Vehicle to you. You will inspect the vehicle before you leave the Location and tell the location attendant at the time if it is not complete, in good order and
condition fit for its normal purpose. You shall tell the attendant at that time if there is any damage which we have not informed you of, or if the Vehicle does not have a full tank of fuel, or if the mileage is not stated as in the Rental Agreement. You are responsible for obtaining any authorisations, licences, permits that are required for the Driver or Additional Driver to drive or use the vehicle in the country of hire. You have not relied on any information or promise about the rental or the Vehicle made by us or one of our staff or anybody else and save in the case of fraud you shall not be entitled to make a claim of misrepresentation against Hire Van Rental.You will indemnify us against all claims by or against us resulting from your failure to comply with the Rental Agreement and the terms of any related insurance policies. These amounts may be debited from your Credit Card.

5.Your responsibilities

Whilst you have the Vehicle during the Rental Period you agree that you will:
Keep a copy of this Rental Agreement (including the Renters Information Guide) and insurance documents in the Vehicle at all times.
Inform us as soon as possible about any loss or damage to the Vehicle
or
if it is not working correctly, and in any event you must comply with the obligations in Clause 12.4. If using the Vehicle after it has been damaged could cause further damage or if there is a fault you will not continue to use it and will notify Hire Van Rental immediately.
Inform us or our representative of the Vehicle the whereabouts of the Vehicle if we ask you.
Not take the Vehicle outside the country unless we know, and it is clearly stated in the Rental Agreement that you may take the Vehicle Aboard.
Pay directly or reimburse us for any fines or penalties imposed as a result if the use of the Vehicle during the use of the Vehicle Rental Period;
Not sell, rent or dispose of the Vehicle or Extras in any way;
Not allow the vehicle to be driven or used by any person who has not
been authorised by us;
Not use, and ensure that the Vehicle is not used during the Rental Period if it becomes in an unsafe condition or unsafe to drive or for a purpose for which it is not designed or not suitable.
In particular you will not overload the Vehicle, you will properly secure all loads and not carry any hazardous, dangerous or inflammable substance(s).
Not use the Vehicle for racing, pace making or any other form of competition, not use the Vehicle for towing, pushing, driving tuition or other hazardous or unusual use. Not Carry people or property for hire20or reward; Not drive the Vehicle on unsurfaced roads or other unpaved surfaces, unless the Vehicle is designed for 4x4 operations. Not use or drive the Vehicle in breach of the law of the country which it is rented or use it or allow it to be used in order to commit any criminal activity whatsoever. Not use or drive the Vehicle whilst intoxicated or under the influence of any medication or other legal or illegal substance which impairs driving ability.
Make sure that the Vehicle is locked and secured when not in use and properly protected against damage due to bad weather.
You will take proper care of the Vehicle and any extras. In particular you will use the correct fuel and regularly check and maintain correct levels of engine oil, tyre pressure and coolant; Not do or allow to be done any work on or other interference with the Vehicle whatsoever; Not represent that you are the owner of the Vehicle or our agent. Not remove or change any name or other mark identifying ownership of the Vehicle Overhead damage caused by the hirer is not covered by either insurance or the payment of the CDW.  The hirer will be totally responsible for any damage caused due to hitting an overhead object. If you fail to fulfil any of the obligations imposed on you by Clauses 5.1 to 5.17 above, you may invalidate your Insurance and/or be held liable by Hire Van rental to make good all loss or damage sustained by us and/or third parties.

 6. Your responsibilities for returning the Vehicle.

You must return the Vehicle and any Extras to the Location at the Agreed End Time or at once if the Rental Agreement is terminated before that. If you do not do so we may repossess the Vehicle at your expense wherever it may be.
You must return the Vehicle to Hire Van Rental substantially the same condition as it was at the start of the Rental Period, subject to fair wear and tear.
If we reasonably believe that the Vehicle needs more than our standard valeting then you will pay any extra cost.
If you fail to return the Vehicle to the relevant Location at the Agreed End Time you will be charged Late Return Charges. Hire Van Rental reserves the right to repossess the Vehicle in the event of late
returns and you may be held liable to pay for the cost of collecting the Vehicle. In any event, the maximum duration for the Rental Period is 8 weeks.
 Your responsibility for any loss or damage in relation to the Vehicle sustained during the Rental Period continues until Hire Van rental has had a reasonable opportunity to inspect and clean the Vehicle. Should you wish, you may request that the vehicle is inspected in your presence.
In these circumstances, Hire Van Rental only undertakes to conduct the inspection at their earliest practicable opportunity
If the Vehicle is not returned at the Agreed End Time (without prior agreement to an extension of the Rental Period) we reserve the right to report to the police that it is in your possession without our consent.

 7. Payment.

The Rental Cost shall be debited from your Credit/Debit card, or payment made by cash or cheque, supported by a valid guarantee card.
The Rental Cost is fully inclusive of the renting of the Vehicle, the Insurance, and all VAT, insurance premium tax or relevant local taxes but excludes any payments in respect of Extras, Late Return Charges, Supplementary Charges and Loss/Damage Waiver.
Excess mileage will be charged at the rate per mile/kilometre given on our web site and as stated in the Renter's Information Guide. Charges for excess mileage will be deducted from your Credit/Debit card within a reasonable time after the end of the Rental Period.To cover your potential financial liability to Hire Van Rental under this Rental Agreement your Credit/Debit card details will be retained and Hire Van rental shall be entitled, during or following the Rental Period, to debt your card in respect of such sums as are owed to it including without limitation, Late Returns Charges, excess mileage charges, damage and any fines that may be imposed in relation to the Vehicle during the Rental Period.
 By agreeing to the terms of this Rental Agreement you hereby expressly authorise Hire Van rental to debit such sums, as are owing to it under this Rental Agreement from your Credit/Debit card account(s). This express authorisation extends to the terms of Clauses 8 and 9 below.

 8. Your liability for Late Returns.

You agree that it is likely that the Vehicle hired out to you was due to be hired to a new customer at the scheduled end of your Rental Period. You further agree that if the Vehicle was not available to that new customer because you did not return the Vehicle by the Agreed End Time, Hire Van Rental will suffer loss.
In such circumstances, you will be liable to pay the Late Return Charges per day or part thereof to Hire Van Rental, such payment being a genuine pre-estimate of our loss.
These sums will be debited from your credit/debit card. d. Your insurance may have ceased to be effective at the Agreed End Time.In the event of late returns, you may have potentially unlimited liability to third parties. Furthermore, the Insurance Excess shall not apply in such circumstances.